General Questions

VoIP, in a lay man’s language, permits you to make calls using the internet to an actual mobile or landline based phone. Droid Call connects your call from the app, using internet protocol, to a mobile or landline based end point. The end user need not have internet access.

A WhatsApp or Skype call is only possible when the end user also has the application. You won’t be in a position to make calls to the actual phone of the end user using these applications. With Droid Call you can call on the actual phone, the end user doesn’t need Droid Call or internet access to be able to receive the calls.

Yes, we have a range of VOIP phone calling packages and you can choose from them as per your requirement and usage ranging from 1 Day to 30 days per package.

We have partnered up with Smart, PLDT, Sun and TNT networks. You can call any number from our partner network. Except for emergency services.


Getting Started

Getting started with us is so easy. Here we will introduce you to step by step process.

  • Visit our store at https://www.droidcall.com/store
  • Browse and choose any suitable package ranging from 1 Day to 30 Days and add to cart.
  • Proceed to checkout, login or register and make payment.
  • You will receive the unique voucher code on your registered email ID and a link to download our App on order completion
  • Download the relevant app (Android/iOS) on your mobile device.
  • Login with your mobile number on the App.
  • Select “Philippines Packages” options from in the menu section.
  • Select the option of 1 Day, 15 Days, or 30 Days that you have purchased.
  • It will ask you to enter the voucher code
  • Type or paste the Voucher number
  • The package will get activated and you will be in a position to call

That’s it. Happy Calling !!

You just need to download our app from the links provided in the email with the voucher code. Once you have downloaded the app, please login via your mobile number on the App. Select your package and type the voucher code. The package will be activated and you can start calling.

The package validity days will start from the day you activate the voucher code on the App and not from the day you purchased it.

You will be charged for your calls per minutes. Your account will be credited with the minutes purchased in package. Every time you make a call, used minutes will be debited from your quota.


Ordering

You can buy as many packages as you want in one go, you will be delivered vouchers separately for every order. However you can activate only one voucher at a time. You can use the other vouchers when either your validity is ended or your calling quota (minutes) is exhausted.

No, Voucher codes are meant for one-time use only, thus can be activated only once.

No, it’s a one time usage voucher and will be deemed unusable by anyone as soon as it is activated

Usually the voucher code will be delivered instantly after a successful order. In some cases to prevent fraud, system will analyze the risk of order and put the order for manual review. Which can take a few hours to finish and deliver.


Payments

We accept payments via PayPal, Credit Card and Debit Card. Wire Transfer can be possible for large orders

Wire Transfer can be accepted for large orders exceeding $1000

Yes, your payment details are absolutely secure as we process payments via our secure encrypted channel. No card or other sensitive details are stored over server.

Absolutely you can. You just have to place an order and forward the received voucher code to them. They can activate and use it in the app


Usage

One time registration is needed to make calls using DroidCall. After that you can simply login and keep buying packages or making calls.

Yes, you can place any number of calls until you have minutes left in your quota. However you can make a call to only 5 different numbers per package/voucher code. Fair Usage Policy is applied to avoid spam, abuse and commercial usage of our system.

The App will read contacts from your Contact Library, you don’t have to copy paste the number every time. Just select a contact and call.

Receiver will receive call from the number registered on the app and not any random server number or as private call.


Referrals

Yes we do have a referral program, where you can share Droid Call to your friends or family for a wallet credit of $5 per successful referral.

A Successful Referral happens when you refer someone to Droid Call using your unique referral link and they place an order of minimum $10 with us.

Wallet credits can be used anytime while placing order. They never expire until used.

Yes, you can. We are open to everyone. However if you’re referring to more than 20 people then you should consider our Affiliate Program where you can earn lucrative money while introducing Droid Call to others.


Miscellaneous

We value trust and understand its importance. All your communication is encrypted and nothing is recorded.

Although we provide special packages for calling Philippines only, user can top up their app wallet directly on app and can call to any country.

App wallet and website wallets are different. Refer and earn credit will be credited in website wallet and any top-up done to call other than Philippines will be done directly in app wallet.

You don’t have to worry at all. We are available 24/7 to assist our valuable customers. You can email us, call us or use the live chat option to get your problem resolved in no time.